I was stressed about my insurance claim but PCLA made the experience clear and straightforward. Easy to deal with. I'm delighted with the outcome. Thank you, Declan.
Bronagh McAtasney
February 2026
Google review
Water damage and escape of water claims can become stressful quickly. These public Google reviews show customer feedback from people who received support from PCLA.
Reviews are manually selected from PCLA's public Google Business Profile.
Claim review context
Water damage and escape of water claims can involve urgent drying, investigation, reinstatement work, and discussions with insurers. Reviews can help you understand whether customers felt supported, informed, and represented during the claim.
Featured reviews
I was stressed about my insurance claim but PCLA made the experience clear and straightforward. Easy to deal with. I'm delighted with the outcome. Thank you, Declan.
Bronagh McAtasney
February 2026
Google review
After discovering a leak under the floor we didn’t know where to turn.We were put in touch with Jordan at PCLA who was extremely prompt,efficient and professional.He removed any stress from the situation and dealt with everything on our behalf.Couldn’t recommend him enough.
Ryan McFaul
June 2025
Google review
Jordan did a great job dealing with the insurance company after we had a leak in our kitchen. We just handed over the info and he did the rest
Robbie Lough
January 2025
Google review
While on holiday in September 2024, our water tank burst causing quite a lot of damage to our house. We had been given Jordan Freel's name as an independent assesor, employed by PCLA. From our first point of contact Jordan remained professional, polite, and always contactable. He was very helpful in anyway and helped cut down the stress. Would have no hesitation recommending him to anyone in need of assistance in such matters.
Marion Matchett
January 2025
Google review
Made contact with Jordan regarding escape of water in my home, Jordan arrived a few days later to start the claim, Jordan always kept in contact with us with updates, we received a settlement offer that we were more than happy with. By using PCLA and Jordan this took the pressure of communicating direct with our insurance company as it was done for us, I would highly recommend Jordan to look after your claim. Thanks for everything you have done for us Jordan. Rosemary and Brian.
Brian Slattery
November 2024
Google review
Declan from PCLA dealt with my insurance claim when we had a leak in our kitchen and successfully got us an insurance settlement quickly so we could proceed with the repairs. I would definitely recommend them.
Philip Houston
September 2024
Google review
Excellent service dealt with my claim after water leak damage. I found this company professional and easy to deal with , kept me informed with progress re claim and made this difficult time a lot easier for me. I was very happy with the results they delivered.
Georgie Cosgrove
August 2024
Google review
We unfortunately had a mains water leak beneath our house floor. This caused extensive damage. We handed over dealing with the claim to Declan.
This removed stress from us and thanks to Declan we received a substantial insurance settlement which will cover repairs and redecoration.
I have no doubt that without his independent assessment of the damage and efforts on our behalf, the insurers would not have been as generous.
In short if you need to claim on house insurance get an independent loss accessor - get Declan.
Paul Hunter
June 2024
Google review
I had damage in my house caused by a water leak which was going to cost more to fix than I anticipated and required a claim. I Googled 'independent insurance assessors' and based on the very satisfied customer reviews, I selected Property Claims Loss Assessors Ltd. I was not disappointed.
Jordan gave a great professional service from start to finish which exceeded all my expectations. I would highly recommend Property Claims Loss Assessors Ltd to everyone.
Clark Warden
February 2024
Google review
Why PCLA
PCLA supports homeowners with independent claim advice, representation, and damage assessment when dealing with property insurance claims.
PCLA represents the policyholder and provides guidance throughout the claim.
A property visit can usually be arranged within 24–48 hours where available.
Most claims are handled without upfront costs, with everything explained clearly before you commit.
PCLA is FCA-authorised and works to strict professional standards.
PCLA has helped thousands of homeowners recover what they are owed.
How PCLA can help
PCLA can help you understand your claim, assess the damage, and decide whether independent representation is right for your situation.
PCLA helps you understand your position and whether your insurer’s response is fair.
A free damage assessment may be available depending on your situation and location.
If you decide to proceed, PCLA can deal with the insurer and support the claim from start to finish.
Most claims are handled on a no win, no fee basis, with everything explained clearly before you commit.
Case study highlight
A homeowner in the Falkirk area contacted PCLA after their insurer offered approximately £15,000 for an escape of water claim. After mould returned following drying and cleaning works, PCLA challenged the insurer's scope, obtained independent restoration evidence, escalated the complaint, and helped secure a final settlement of approximately £33,000.
Read the full PCLA case studyInitial offer
approx. £15,000
Final settlement
approx. £33,000
Increase achieved
approx. £18,000
Claim type
Escape of water
Free claims review
PCLA offers a free claims review and free damage assessment for homeowners who need clear advice before or during an insurance claim.
PCLA acts for policyholders, not insurers.
Common questions
PCLA supports you through every stage of a water damage insurance claim, from first response to negotiating for hidden or secondary damage.