Great experience with this company. Declan very professional and helpful. We really appreciate your assistance.
Michelle Early
January 2026
Google review
Fire damage claims often involve urgent decisions, complex reinstatement work, and insurer negotiations. These public Google reviews show customer feedback from people who received support from PCLA.
Reviews are manually selected from PCLA's public Google Business Profile.
Claim review context
Fire damage claims can involve urgent decisions, reinstatement planning, temporary arrangements, and detailed discussions with insurers. Reviews can help you understand whether customers felt guided, represented, and kept informed during a difficult claim.
Featured reviews
Great experience with this company. Declan very professional and helpful. We really appreciate your assistance.
Michelle Early
January 2026
Google review
Declan was very professional and made the process stress free from start to finish
Sean McKay
July 2025
Google review
Professional service from start to finish, regular contact and updates, took away all the worry and stress, would definitely recommend
Olive Cluskey
October 2024
Google review
Jordan dealt with our insurance claim. The quality of service was excellent. I would certainly recommend the company
Margaret Murray-Tait
April 2024
Google review
Jordan was a pleasure to work with. He moved my claim along very efficiently and was always very quick to respond to any queries. I was really pleased with the final claim settlement and the whole process was managed by Jordan so well. I would highly recommend!
Rebecca D
October 2023
Google review
Great experience with Greg and Declan. Attended my problem and put words into actions immediately. Even stayed on top of me to provide information to speed up the whole process. Great outcome!
Gerard McGrady
August 2023
Google review
Was unsure what to do so contacted property claims loss assessors. Greg sorted everything for me updated me and made the process hassle free. highly recommend
Jason Bodell
February 2023
Google review
Amazing!! We had Greg help us, and he was very helpful can't thank him enough! Above and beyond and took the stress out off a very stressful situation.
Marie Fitzpatrick
February 2023
Google review
I highly recommend PCLA. Thanks to Greg for the manner in which he dealt with our claim. He was very professional and kept us updated throughout the process. Helped greatly to reduce the stress of our situation. A true gentleman.
Maura
September 2022
Google review
Why PCLA
PCLA supports homeowners with independent claim advice, representation, and damage assessment when dealing with property insurance claims.
PCLA represents the policyholder and provides guidance throughout the claim.
A property visit can usually be arranged within 24–48 hours where available.
Most claims are handled without upfront costs, with everything explained clearly before you commit.
PCLA is FCA-authorised and works to strict professional standards.
PCLA has helped thousands of homeowners recover what they are owed.
How PCLA can help
PCLA can help you understand your claim, assess the damage, and decide whether independent representation is right for your situation.
PCLA helps you understand your position and whether your insurer’s response is fair.
A free damage assessment may be available depending on your situation and location.
If you decide to proceed, PCLA can deal with the insurer and support the claim from start to finish.
Most claims are handled on a no win, no fee basis, with everything explained clearly before you commit.
Case study highlight
A homeowner in the Glasgow area contacted PCLA after an electrical appliance malfunction in their kitchen caused a significant house fire. While the fire was quickly extinguished, extensive smoke contamination spread throughout the property and firefighting efforts resulted in additional water damage. PCLA challenged elements of the insurer's assessment, obtained specialist restoration evidence, and helped secure a final settlement of approximately £82,645.
Read other PCLA case studiesInitial offer
approx. £58,000
Final settlement
approx. £82,645
Increase achieved
approx. £24,645
Claim type
Fire, smoke & water damage
Free claims review
PCLA offers a free claims review and free damage assessment for homeowners who need clear advice before or during an insurance claim.
PCLA acts for policyholders, not insurers.
Common questions
PCLA’s fire damage claim experts help you recover fully, from emergency repairs to negotiating for smoke and soot contamination.