Loss assessor reviews

Loss Assessor Reviews

Read public Google reviews from clients who used independent loss assessors for support during property insurance claims.

Reviews shown on this site are from PCLA's public Google Business Profile.

Review context

Why loss assessor reviews matter

When you are dealing with property damage, reviews can help you understand how a loss assessor communicates, responds, and supports customers during an insurance claim. The reviews on this page are public Google reviews from PCLA customers who used independent claim support.

Learn about PCLA's loss assessor service

  • Look for comments about communication, speed, professionalism, and claim guidance.
  • Consider whether the reviewer describes support before, during, or after the claim.
  • Use reviews as one part of your decision, alongside qualifications, regulation, experience, and the service offered.
5 out of 5 stars

Superb service from start to finish from my loss assessor, Jordan Freel. He made the entire claims process smooth and stress-free. Jordan handled everything superbly and kept me informed throughout. He secured a significant outcome on my behalf, which I would never have achieved on my own. Highly recommended!

Moyra Lock

April 2026

Google review

5 out of 5 stars

Had a really great experience with this company. Declan was friendly and reassuring right from the first call, which made a stressful situation much easier to handle. He gave solid advice throughout, and everything ended up being really straightforward in the end. Would definitely recommend!

Nikhil Nair

July 2025

Google review

5 out of 5 stars

Declan was very quick to get in contact and give reassurance. Dealt with things very quickly and organised the on site assessment which was straight forward and dealt with the claim quickly with the insurers to get a agreed claim which was satisfactory

Michael Steele

December 2024

Google review

5 out of 5 stars

Greg dealt with my claim from start to finish. He was clear and concise in all communication and took all matters out of my hands. I firmly believe he managed to get us a stronger claim than had I dealt with matters myself. Would highly recommend Greg to anyone who finds themselves in the unfortunate position of needing to claim against their insurance.

Mark Milligan

May 2024

Google review

5 out of 5 stars

They were very helpful when working through our claim with us. Communication was excellent and Declan ensured we got a fair price from our insurance company following a leak in our property. Would definitely recommend. Thanks.

Zoe Heatherington

December 2023

Google review

5 out of 5 stars

Declan provided a fast, efficient and professional response to my initial enquiry regarding making an insurance claim. He handled all subsequent dealings with my insurance company and any additional outside bodies. I would have no reservation in recommending him and his organisation to anyone.

Raymond Hogan

September 2023

Google review

5 out of 5 stars

Excellent. PCLA were very helpful from start to finish. They arranged the initial visit very quickly and dealt with all aspects of the claim. Whole heartedly recommend them

Andrea McCarthy

August 2023

Google review

5 out of 5 stars

After an issue arose at our property we contacted PCLA and dealt with Greg through the whole process. From start to finish Greg was extremely helpful and professional. He dealt with the insurance company on our behalf, keeping us up to date at regular intervals with how things were moving along. I'd recommend Greg and PCLA to anyone that needs to make a claim on their house insurance, they took the stress out of a stressful situation and helped to resolve the matter in a timely and professional manner.

Kevin Hill

June 2023

Google review

5 out of 5 stars

We are extremely happy with the service provided by Greg at PCLA. He has managed our requirement efficiently and effectively through all stages of the process and has ensured that we received the best return for our claim. We would have no hesitation in recommending PCLA to anyone requiring this type of service

Ross McClelland

February 2023

Google review

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Why PCLA

Why customers choose PCLA

PCLA supports homeowners with independent claim advice, representation, and damage assessment when dealing with property insurance claims.

We act for you, not the insurer

PCLA represents the policyholder and provides guidance throughout the claim.

Fast local response

A property visit can usually be arranged within 24–48 hours where available.

No win, no fee

Most claims are handled without upfront costs, with everything explained clearly before you commit.

Fully regulated

PCLA is FCA-authorised and works to strict professional standards.

25+ years of claims experience

PCLA has helped thousands of homeowners recover what they are owed.

How PCLA can help

What happens after you ask for a free claims review?

PCLA can help you understand your claim, assess the damage, and decide whether independent representation is right for your situation.

1

Review your claim

PCLA helps you understand your position and whether your insurer’s response is fair.

2

Assess the damage

A free damage assessment may be available depending on your situation and location.

3

Represent you

If you decide to proceed, PCLA can deal with the insurer and support the claim from start to finish.

Most claims are handled on a no win, no fee basis, with everything explained clearly before you commit.

Free claims review

Need independent help with a property insurance claim?

PCLA offers a free claims review and free damage assessment for homeowners who need clear advice before or during an insurance claim.

PCLA acts for policyholders, not insurers.

Common questions

Questions before you request a claims review

These FAQs are designed to help UK homeowners and business owners understand how PCLA (Public Claims Loss Assessors) can support you after property damage, with a focus on policyholder advocacy, free claims reviews, and expert negotiation.

What does a loss assessor do, and how is PCLA different from a loss adjuster?
A loss assessor like PCLA acts solely for you, the policyholder, managing your property damage insurance claim from start to finish. Unlike loss adjusters, who work for insurers, PCLA represents your interests—gathering evidence, negotiating with insurers, and aiming to secure your maximum entitlement under your policy.
Is there a cost for PCLA’s claims review service?
PCLA offers a free, no-obligation claims review. This means you can have your claim and policy assessed by an expert before making any commitment. If you choose to proceed, PCLA operates on a no win, no fee basis—fees only apply if they improve your settlement.
Who can benefit from using a loss assessor like PCLA?
Any UK homeowner or business owner facing property damage—whether from water, fire, storm, or oil—can benefit from PCLA’s services. Their team manages the entire claims process, reducing stress and ensuring your interests are protected throughout.

Transparency

Created by PCLA to showcase public customer reviews

Loss Assessor Reviews was created by PCLA to share public Google Business Profile reviews from PCLA customers. Reviews are manually selected and grouped by claim type or location where relevant, so visitors can quickly find feedback that matches their situation.

This site is not an independent review directory. Its purpose is to make PCLA’s public customer feedback easier to browse and understand.

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