Created by PCLA

Loss Assessor Reviews

Real public Google reviews from clients across Northern Ireland and Scotland, gathered to help homeowners understand what people say after getting independent support with an insurance claim.

Public Google reviews

9 featured reviews on this page

Reviews are manually selected from PCLA's public Google Business Profile and grouped by claim type or location where relevant.


Loss Assessor Reviews was created by PCLA.

Featured reviews

PCLA customer reviews

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5 out of 5 stars

Delighted with this company Greg Smyth was our loss assessor and he was always very polite and knowledgeable and helped us so much. Very prompt to respond to emails and kept us posted appropriately. Highly recommend. Thank you for everything Greg your a star

Jojo Anne

May 2026

Google review

5 out of 5 stars

I was struggling and frustrated with insurance claim then called in Jordan who took over and handled everything with a very successful outcome. Highly recommended

Aileen Bowman

December 2025

Google review

5 out of 5 stars

Our loss assessor Declan was very professional and kept us informed throughout our claim and his expertise secured a settlement far and beyond what we could have achieved on our own. For a stress free claim experience! I would highly recommend PCLA with your claim!

Rosemary Markey

November 2025

Google review

5 out of 5 stars

Extremely satisfied dealing with this company, Matthew put me at ease from the first call I made. The stress of a home accident was lessened, good advice given and in the end it was all very straight forward! Highly recommend

Paul F

July 2025

Google review

5 out of 5 stars

My elderly mother had a water leak recently causing a significant amount of damage, the thought of making a claim and managing that was too much for her. Declan and the team stepped in and fulfilled this role, taking all the stress and work out of it for my mum. We could not be happier with the the service provided both in terms of management and attention to detail with the claim.

Aidan McCrossan

March 2025

Google review

5 out of 5 stars

Highly recommended for those unsure how to deal with insurance company's. Takes your claim out of your hands and deals directly with the insurance company on your behalf. Thorough professional service throughout and took the stress out of my claim with a successful outcome. Thank you Declan.

Patrick Dornan

November 2024

Google review

5 out of 5 stars

Need to make a claim? I PERSONALLY recommend using PCLA - from dealing with everything in a professional and friendly way to resolving the issue to my satisfaction -Thanks Declan.

Diane Jones

October 2024

Google review

5 out of 5 stars

Great company to deal with, took all the hassle out of dealing with claim and paperwork that goes with it, and outcome was brilliant. Thanks declan.

Louise English

June 2024

Google review

5 out of 5 stars

This company was excellent. They communicated effectively throughout the process and were efficient at securing a substantial claim from our insurance company for a leak we had. Highly recommend.

Emma Baxter

January 2024

Google review

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Why PCLA

Why customers choose PCLA

PCLA supports homeowners with independent claim advice, representation, and damage assessment when dealing with property insurance claims.

We act for you, not the insurer

PCLA represents the policyholder and provides guidance throughout the claim.

Fast local response

A property visit can usually be arranged within 24–48 hours where available.

No win, no fee

Most claims are handled without upfront costs, with everything explained clearly before you commit.

Fully regulated

PCLA is FCA-authorised and works to strict professional standards.

25+ years of claims experience

PCLA has helped thousands of homeowners recover what they are owed.

How PCLA can help

What happens after you ask for a free claims review?

PCLA can help you understand your claim, assess the damage, and decide whether independent representation is right for your situation.

1

Review your claim

PCLA helps you understand your position and whether your insurer’s response is fair.

2

Assess the damage

A free damage assessment may be available depending on your situation and location.

3

Represent you

If you decide to proceed, PCLA can deal with the insurer and support the claim from start to finish.

Most claims are handled on a no win, no fee basis, with everything explained clearly before you commit.

Free claims review

Need independent help with a property insurance claim?

PCLA offers a free claims review and free damage assessment for homeowners who need clear advice before or during an insurance claim.

PCLA acts for policyholders, not insurers.

Transparency

Created by PCLA to showcase public reviews

Loss Assessor Reviews was created by PCLA to share public Google Business Profile reviews from clients. Reviews are manually selected and grouped by claim type or location where relevant, so visitors can quickly find feedback that matches their situation.

This site is not an independent review directory. Its purpose is to make PCLA’s public customer feedback easier to browse and understand.

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